Meet Michelle Lupo

Centennial, CO 80122 | 503-490-8658

Professional Summary

Dynamic and results-driven management professional with a proven track record of leadership in retail and customer service environments. Skilled in driving team performance, implementing strategic initiatives, and optimizing operations to achieve business goals. Demonstrated success in fostering a culture of excellence, mentoring staff, and consistently exceeding sales targets. Adept at analyzing market trends, managing complex projects, and resolving high-level customer concerns. Known for integrity, adaptability, and the ability to lead cross-functional teams in fast-paced, evolving environments. Seeking a challenging management role to leverage extensive experience in driving organizational success and growth.

Key Skills

Problem Solver

Team Leadership

Strategic Planning

Performance Management

Business Analysis

Customer Service

Excellence Conflict

Resolution Process

Improvement Staff Development

Professional Experience

NORDSTROM, CO. - Assistant Manager, Selling Floor (2019 - Present)

• Supervise associates in selling efforts, ensuring in-stock position, and maintaining an appealing and organized store

• Conduct business analysis and merchandise planning initiatives to drive department profitability

• Manage staffing, scheduling, and stock deficiencies

• Interview, hire, motivate, coach, train, and develop associates

• Professionally de-escalate time-sensitive issues and concerns

• 2022 Quarter 4 Winner – Leadership

THE HOME DEPOT, OR. - Pro Account Services (2017-2019)

• Worked in Pro Desk, Service Desk, Appliance Sales, and Kitchen Design

• Participated in Management Training Program in 2019

• Ranked 4th in district for sales and credit goals

• Managed vendor relations, product knowledge, and specialty item procurement

MACY'S DEPARTMENT STORES, OR. - Beauty Sales (2007-2012)

• Generated 50% of sales and appointments by phone

• Consistently met and exceeded all goaled metrics

• Achieved Master level Accreditation

TOYS R US, OR. - Front End Supervisor (2002-2004)

• Managed front end operations, schedules, and cash drops

• Handled returns, exchanges, and customer complaints

• Processed phone and online orders, shipping, and stock concerns

Volunteer Work & Community Involvement

BCCI – Vice Chair

• Served on the public involvement arm for the City of Beaverton

• Represented and hosted at various city events and forums

• Acted as liaison to city councilors for 93,000 citizens

Leadership Beaverton 2016

Completed a 9-month training program on city systems and community leadership

Art Literacy Beaverton School District

Participated in art education program for K-8 schools

Community Booth Coordinator

Coordinated non-profit groups for farmers market booth space

Education & Certifications

• College of the Redwoods, 2002

• Special Trainings: Effective Meeting Facilitation, Event Coordination, Conflict Resolution, Social Media Marketing

• CERT- Citizen Emergency Response Team

• Citizens Academy 44th class